Quality Assurance Specialist (Onsite, Brno, Czech + English)

D-ploy is a leading  IT  and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an  IT  and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the  IT  community, we optimize our customer‘s  IT  productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where  IT  counts, join us!

Responsibilities

• Evaluate customer interactions (calls, chats, emails, social media) to ensure alignment with quality standards
• Deliver clear, constructive feedback to support representatives for continuous improvement
• Participate in internal and client calibration sessions to ensure quality consistency
• Collaborate with the Team Leader on coaching initiatives and performance alignment
• Identify and recommend process improvements to enhance service delivery
• Track and analyze quality-related data to identify trends and opportunities

Requirements

Requirements

Benefits

Is  IT  in your DNA?