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Chat Specialist for Business Support

Chat Specialist for Business Support

ManpowerGroup s.r.o.Praha, CZE
Před 15 dny
Popis pozice

We are looking for a Chat Specialist for Business Support to assist sales roles internally for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us.

Popis pozice :

  • Assisting internal customers (mainly sales people and account managers) regarding business applications, processes and deals at a global level
  • Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution
  • Communication with internal customers mainly using a chat tool and a remote access tool
  • Prioritizing issues and de-escalating challenging situations
  • Ensuring internal customer satisfaction using communication skills and application of best practices
  • Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge

Profil kandidáta :

  • Superior communication skills
  • Familiarity with common IT tools including MS Office and chat tools
  • Experience in customer service, helpdesk or other customer-facing roles
  • Fluent English is a must, any other language is a plus
  • An inquisitive mindset and ability to learn quickly
  • Ability to guide clients through challenging situations and prioritize
  • Nabízíme :

  • Elaborate hands-on training to give you a smooth start
  • 5 weeks of holidays and 6 sick days a year
  • Possibility to work from home two days a week
  • Meal vouchers
  • A monthly Cafeteria budget
  • Salary compensation for up to 15 days of sickness a year
  • Multisport card at favourable terms
  • We are looking forward to your CV.

    Benefity

  • Dovolená navíc
  • Sickdays
  • Kafetérie
  • Příspěvek na stravování
  • Vytvořit upozornění na toto hledání

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