Head of Service Delivery

At ConWare , we’re expanding our leadership team and looking for a Head of IT Delivery and Operations – ServiceNow to drive the successful execution of our ServiceNow projects.

You’ll be responsible for managing delivery teams, ensuring quality execution, optimizing resources, and supporting the strategic growth of our ServiceNow practice.

This role is ideal for a delivery leader who’s passionate about scaling teams, building delivery excellence, and leading people in a technical environment.

You’ll be reporting directly to our CEO and work closely with both internal teams and external partners to ensure impactful outcomes.

Tasks

Project Delivery Management

• Oversee end-to-end delivery of all ServiceNow projects – scope, timing, quality
• Coordinate capacity planning, staffing and tracking of delivery execution
• Act as an escalation point for project and customer delivery challenges
• Drive improvements in project governance and delivery processes

Team Leadership and People Development

Forecasting and Resource Planning

Quality, Standards, and Methodology

Strategic Collaboration

Requirements

platforms

design

Benefits

practice

ConWare is a significant Czech IT company that has been providing customers with IT services at the high-class since 2010. We are partners of the largest players within IT, such as Microsoft, ServiceNow and IBM. Thanks to these partners, we provide our customers with unequalled solutions. Combined with the experienced professionals ConWare maximizes the value of the IT, customer and employee workflow for each of our customers.