Service Delivery Operations Manager

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.

Your day at NTT DATA
The Service Delivery Operations Manager is a role responsible for leading and overseeing the successful delivery of support services to clients within a Region/Country or Services Division. The employee will be responsible for ensuring achievement of organisational and team objectives and fostering a collaborative and motivated work environment.

This role operates under a hybrid working model requiring on-site presence in our Prague offices for five days per month with the remainder of the time dedicated to remote work.

Knowledge and Attributes:

• Advanced organizational and team management skills.
• Excellent communication skills both verbal and written coupled with strong ability to collaborate with internal stakeholders external clients and technology partners.
• Advanced understanding of budgets cost management and technology investment optimization.
• Excellent time management prioritization and delegation abilities.
• Advanced focus on client centricity and service excellence.
• Highly focused on business outcomes and measurable value realization.
• Advanced ability to work across different cultures and social groups.
• Ability to work effectively in a dynamic fast-paced environment and adapt to changing business and technology landscapes.
• Advanced Service Management and Service Operations (SMSO) expertise.
• Strong understanding of Artificial Intelligence (AI) Generative AI Intelligent Automation and their application within IT operations and service delivery.
• Ability to identify evaluate and implement AI-driven operational improvements to enhance efficiency service quality and customer experience.
• Experience leveraging AI-powered analytics monitoring predictive operations and automation tools to improve operational performance and reduce service disruptions.
• Data-driven mindset with the ability to translate operational data and AI-generated insights into actionable business outcomes.
• Proven ability to lead organizational change and drive adoption of AI-enabled ways of working across operational teams.

Academic Qualifications and Certifications:

• Bachelors degree or equivalent in Information Technology Business Administration Computer Science Engineering or related discipline with significant experience in Infrastructure Service Operations.
• ITIL certification(s) preferred.
• AI Data Analytics Cloud Automation or Digital Transformation certifications preferred (e.g. Microsoft AI AWS AI Google AI ServiceNow AI or equivalent).
• English fluency is mandatory.

Required Experience:

• Advanced experience in a Service Delivery Management position within a large-scale (preferably multinational) technology services environment across a range of services.
• Advanced experience in a service delivery environment including technical and service management exposure.
• Advanced experience leading and managing high-performing teams across operational and service management functions.
• Advanced experience designing implementing and operating service delivery models aligned to business objectives and customer outcomes.
• Demonstrated experience driving operational excellence through automation AI-enabled service management and continuous improvement initiatives.
• Experience utilizing AI-powered monitoring observability predictive analytics and reporting platforms to proactively manage service performance and operational risk.
• Experience managing digital transformation initiatives and leading technology adoption programs across operations teams.
• Proven track record of delivering measurable business value through process optimization automation and AI-driven operational improvements.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1