Patrique Mercier Recruitment JP is looking for dedicated individuals to join our Slovak-speaking Emergency Roadside Assistance team in Athens, Greece! This is a fantastic opportunity to support customers facing roadside emergencies while immersing yourself in the stunning surroundings of Greece. As a crucial member of our team, you will be responsible for delivering prompt and effective assistance to Slovak-speaking clients, ensuring their safety and peace of mind.
Responsibilities
- Respond to emergency calls from Slovak-speaking customers in a timely and professional manner.
- Evaluate the situation and provide clear guidance while coordinating with appropriate service teams.
- Provide compassionate customer support, ensuring clients feel secure and informed during distressing situations.
- Log all customer interactions and service requests accurately in the company database.
- Collaborate with local service providers to ensure efficient and swift response times.
- Engage in ongoing training to enhance your skills in customer service and roadside assistance techniques.
- Offer insights and suggestions for improving service effectiveness and enhancing customer satisfaction.
Requirements
Fluent in Slovak and English, with strong verbal and written communication skills.Exceptional customer service skills with the ability to relate to clients in stressful situations.Capability to maintain composure under pressure and problem-solve effectively.Previous experience in customer support or emergency services is a plus.Proactive mindset with strong analytical and decision-making abilities.Dedication to providing high-quality service and maintaining customer trust.Flexibility to work varied hours, including nights and weekends.Benefits
Private Health InsuranceTraining & DevelopmentPerformance Bonus2 Extra Salaries Per YearFully Paid TrainingGreat SalaryFully Paid Relocation Package ( flight, transfer and hotel )