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IT Support Technician

N Consulting LtdPrague, Prague, Czech Republic

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ob Title : Windows 11 Migration Support Technician (Short-Term Assignment)

Location :

OU626 Prague - Bavorská 2666 / 16, 15500 Praha 5, CZECH REPUBLIC0007
OU615 Prague - Aspira Business Center, Bucharova 2928 / 14a, 15800 Praha, CZECH REPUBLIC0006

Duration : Starting 7th May 2025 until completion of all 360 device migrations (approx. 6–8 weeks)

Working Days : Monday to Friday, 8 hours / day between 08 : 00 – 17 : 00 CET (excluding public holidays)

Contract Type : Temporary / Fixed Term Assignment

Fixed Project Cost : 50 to 75 euros per day

Industry : IT Support / End User Computing

Languages : English (required), Czech (preferred)

Job Description : We are seeking onsite IT support technicians in Prague to support a Windows 11 migration initiative at our client locations. This project involves providing hands-on assistance to end users during the Windows 11 upgrade process across two major offices.

Responsibilities :

Serve as the primary point of contact for all user queries related to Windows 11 migration.

Guide users to appropriate resolution channels using migration FAQs, user guides, and support tickets.

Assist with Windows 11 upgrade-related break-fix issues.

Support floorwalking requests for desktops, power users, and any Win11 issues that cannot be resolved remotely.

Collaborate with onsite or remote technical SMEs and the NextGen Client (NGC) project team.

Provide support from designated locations (tech bar or assigned area) and respond to tickets requiring direct assistance at user workstations.

Maintain clear communication with local stakeholders and migration teams.

Requirements :

Proven experience with end-user IT support, ideally during OS migrations (Windows 10 to Windows 11 preferred).

Strong communication and problem-solving skills.

Familiarity with Microsoft OS environment and common migration issues.

Experience using ServiceNow or other ticketing systems.

Ability to work onsite full time throughout the project period.

Punctual, reliable, and well-organized.

Desirable :

Basic knowledge of Active Directory, device imaging, and configuration.

Familiarity with enterprise environments and hardware handling.

What We Offer :

Competitive fixed project fee.

Collaborative project environment.

Exposure to enterprise IT upgrade programs.

Certificate of participation (on request).

Note : Preferably person with car who can travel between 2 nearby dites, engineers will be stationed at designated locations and support the Win11 migration done by back-end team.

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It • Prague, Prague, Czech Republic