Customer Service Support (Remote, Greek + English)

D-ploy is a leading  IT  and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an  IT  and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the  IT  community, we optimize our customer‘s  IT  productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where  IT  counts, join us!

Tasks and Responsibilities

• Respond to customer inquiries via phone, e-mail, social media, and live chat in a timely and professional manner.
• Provide guidance and support to customers regarding service-related issues, ensuring their satisfaction.
• Inform customers about current promotional events and service offerings.
• Handle all inbound communication. No outbound or cold-calling required.
• Work in rotating shifts to support market-specific business hours (morning : 09 : 00–17 : 45, afternoon : 13 : 15–22 : 00).
• Maintain accurate and clear documentation of customer interactions in internal systems.

Requirements

Benefits

Is  IT  in your DNA?