Práce v Praga river garden, cz, praga, czech republic, european union

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Your next challenge

The Lead Service Owner will be responsible for overseeing a team of service owners, ensuring the delivery of high-quality services, and leading the team towards a standardized way of working. This role requires a strategic thinker with excellent leadership skills and a deep understanding of service management principles.

The Service Owner will report to the Global Service Integration Senior Manager and is part of the Technology Operations & Platforms Competence Center.

What you'll be doing :

Support a team of service owners, providing guidance, support, and mentorship.

Develop and implement standardized processes and best practices and way of working for service delivery.

Lead excellence in service management in Technology Operations and Platforms (Infrastructure, Network etc.).

Ensure consistent and high-quality service delivery across all service areas.

Collaborate with stakeholders to identify and address service improvement opportunities.

Monitor and report on service performance, identifying areas for improvement.

Drive continuous improvement initiatives to enhance service efficiency and effectiveness.

Foster a culture of collaboration, innovation, and excellence within the team.

Ensure compliance with industry standards and regulatory requirements.

Manage and resolve escalated service issues in a timely and effective manner.

Develop and maintain strong relationships with clients and stakeholders.

You're a match

REQUIRED SKILLS AND COMPETENCIES

University degree in a related field (e.g., Business, IT, Management).

Proven experience in service management (10+ years).

Strong understanding of service management frameworks (e.g., ITIL).

Excellent leadership and team management skills.

Strong analytical and problem-solving abilities.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced and dynamic environment.

Strong organizational and time management skills.

Certification in service management (e.g., Intermediate ITIL, ISO / IEC 20000) as benefit.

Experience in driving process standardization and improvement initiatives.

Technical background in cloud infrastructure.

Languages :

English (Proficient / C1)

Your team

Radim Petras

Your location

Czech Republic, Hybrid - Prague - Ostrava

Happy at work

1) A meaningful job : Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

2) A great culture : People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!

3) An empowering environment : Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.