Mercier Consultancy MD is thrilled to offer a unique opportunity for a Czech Speaking Customer Service Agent based in Bulgaria, complete with fully paid relocation. This role is perfect for individuals looking to embrace a new adventure while providing exceptional customer support to Czech-speaking clients in an international setting.
Responsibilities
- Deliver outstanding support to Czech-speaking customers via phone, email, and chat for various inquiries and issues.
- Provide accurate information regarding products and services, ensuring clarity and understanding for customers.
- Handle and resolve customer complaints professionally, striving for complete customer satisfaction.
- Maintain detailed records of customer interactions within the CRM system to uphold service standards.
- Collaborate with team members to enhance customer relationships and service delivery.
- Stay informed of product updates, company policies, and industry trends to provide informed assistance.
Requirements
Fluency in Czech (both written and spoken); proficiency in English is an asset.Experience in customer service, ideally within a fast-paced environment.Strong communication and interpersonal skills, with a focus on customer satisfaction.Adept at problem-solving and handling challenging situations with professionalism.Familiarity with CRM systems and standard office software.Self-driven and able to work independently in a dynamic environment.A willingness to relocate to Bulgaria and embrace a new cultural experience.Benefits
Competitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusFully Paid TrainingHealth InsuranceAnd Much More...