Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Slovak Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This role is perfect for individuals looking to enhance their career in a vibrant environment while providing exceptional customer service to Slovak-speaking clients.
Responsibilities
- Assist Slovak-speaking customers through various communication channels including phone, email, and chat.
- Address inquiries related to products and services, providing clear and accurate information.
- Resolve customer complaints swiftly and effectively, ensuring a high level of customer satisfaction.
- Maintain customer interaction records in the CRM system to facilitate follow-ups and improve service quality.
- Collaborate with team members to enhance the overall customer experience.
- Stay informed about company products, promotions, and industry trends to better assist customers.
Requirements
Fluency in Slovak (both written and spoken); proficiency in English is preferred.Experience in customer service is advantageous, but not mandatory.Excellent communication and interpersonal skills with a strong commitment to customer satisfaction.Problem-solving skills and the ability to handle customer inquiries confidently.Proficient in using CRM systems and standard office applications.Willingness to relocate to Bulgaria and adapt to a new environment.A proactive attitude and eagerness to learn about the company's products and services.Benefits
Competitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusFully Paid TrainingHealth InsuranceAnd Much More...