Czech Speaker Customer Support Specialist for Sofia Office

Location : Sofia, Bulgaria

Contract Type : Full-time (On-site)

Language Requirements : Czech (C2), English (B2+)

Work Schedule : Monday to Saturday, 09 : 0023 : 00 & Sunday, 10 : 0019 : 00 (rotational shifts)

Salary : 3,500 BGN gross / month

Role Overview

We are looking for a Customer Support Specialist fluent in Czech to join our growing team in Sofia. Our client is a global company selling cigarettes, cigars, smokeless tobacco, and next-generation products like heated tobacco and e-cigarettes . It owns well-known brands. The company places a strong emphasis on compliance, responsible marketing , and adult-only product support . You will be providing high-quality service to customers for a leading international lifestyle and consumer brand. This is an on-site role where youll handle inquiries with professionalism, attention to detail, and cultural sensitivity.

Key Responsibilities

Provide outstanding customer service through phone, email, and chat , resolving a variety of inquiries

Assist customers with product information, order tracking, account management , and general support

Document interactions and maintain accurate customer records in internal systems

Collaborate with team members to deliver exceptional experiences that align with brand standards

Escalate complex issues where necessary and follow through to resolution

Stay informed about product updates, service policies, and campaign offerings

Candidate Profile

Fluent in Czech (C2 level) verbal and written

Good English skills (minimum B2) required for internal communication and training

Previous experience in customer service, retail, or e-commerce support is a plus

Excellent interpersonal and communication skills

Strong problem-solving mindset and attention to detail

Comfortable working in a fast-paced, structured, and multilingual environment

Compensation & Benefits

Monthly Gross Salary : 3,500 BGN

Full-time contract with rotational shift coverage

Private health insurance and access to employee wellness programs

Career development and internal mobility opportunities

Modern office facilities in the heart of Sofia

Supportive and international team environment