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Customer Service Representative
Curium Live ForwardPraga, CZEPřed 10 dny
Popis poziceMin. 1 year of experience with processing customer orders Excellent organizational skills Strong customer orientation Willingness to learn and develop your skills further Very good PC skills (MS Office) Good command of English (both written and spoken) Experience with E1 ERP system hours of vacation (equivalent to 25 days) 5 sick days per year Annual Bonus Spot Bonus Equal gender pay Cafeteria Benefity (online benefit portal) - CZK net / month Cafeteria Compensation Bonus (after trial period) - CZK gross / quarter Flexible start and end of working hours Home office - max 3 days / week Meal card contribution of CZK / day worked (% paid by Curium) Multisport card (optional benefit through the cafeteria system) Contributions to pension (3% from salary) Employee referral bonus program Contributions to ACCA / CIMA / ICU qualification Financial support for upskilling qualification Contributions to accident and life insurance (% paid by Curium) Company events and activities (social events, volunteering, and team building) Coffee, variety of tea, fruit and vegetables daily at the workplace Friendly international environment
Summary of Position
The Customer Service Representative plays a crucial role in serving customer needs by ensuring that all customer orders are processed and finalized in a timely, reliable and error-free manner. This role also includes comprehensive customer master data maintenance, which is updated regularly and quickly as possible in accordance with company specifications and local software processing options.
The Customer Service Representative reports to Customer Service Manager.
Essential Functions
- Acceptance of orders by phone, fax or email
- Verification of data essential for the processing of orders in cooperation with all production sites
- Prompt entry of orders into the system in compliance with deadlines
- Invoice corrections / credit notes and recalculations
- Dispatch of mailings and information letters
- Coordinate delivery schedules and provide timely information to customers and account managers regarding maintenance or delivery changes / failures.
- Review and communicate weekly product availability
- Price maintenance of all products in the corresponding program
- Adheres to internal company policies and processes
Requirements
Nice to have Experience / Skills :
Benefits
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Customer Service Representative • Praga, CZE