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Technical Support Specialist (m, f, d)

Technical Support Specialist (m, f, d)

Porsche Central and Eastern EuropePrague, Czech Republic
Před 19 dny
Popis pozice

TasksTasks

  • Provide technical related support to importers & dealers in PCEE region.
  • Ensure that Porsche After Sales policies and guidelines are understood and followed by all importers and dealers.
  • Assist importers and dealers in resolving technical, warranty and customer inquiries / issues.
  • Ensure appropriate technical support for e-performance related high-voltage (HV) topics for all Porsche Battery Electric Vehicles (BEV) & Plug-In Hybrid Electric Vehicles (PHEV).
  • Support for Body Repair & Paint technical topics to ensure quality of collision repair.
  • Monitoring and reporting of top technical and quality issues occurring within the PCEE to the Porsche headquarters.
  • Support for special tools and workshop equipment topics.
  • Represent PCEE After Sales at meetings related to technical and parts topics.

QualificationsQualifications

  • Min. 5 years of professional technical experience in the automotive industry.
  • Bachelor’s degree or equivalent experience in Automotive Technology.
  • Porsche technical qualification Gold or Silver is an advantage.
  • Excellent understanding of automotive technology and of after sales processes.
  • Detailed understanding of high-voltage (HV) technology and systems with the ability to obtain High Voltage Expert (HVE) Technician certificate.
  • High degree of intercultural competence, positivity, self-motivation, service orientation and attention to detail.
  • Ability to work independently in a structured, systematic and solution-oriented manner.
  • Team oriented and pro-active working attitude.
  • Ability to reliably manage diverse projects and tasks simultaneously and high degree of stress resilience.
  • Proficiency in English; language skills in German, Russian, Czech are beneficial.
  • Driving License.
  • Willingness to travel within the PCEE markets.

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    Technical Support • Prague, Czech Republic