SAP / ERP super user

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role connects with internal customer to understand business requirements and translate them into technical and functional solution through group or local applications.

Key Missions

• Possess in-depth knowledge of the relevant business processes within the organization. Understand how SAP / ERP aligns with and supports the business (including  MM, SD, PM, FI, CO modules )
• Collaborate with business users and stakeholders to gather and understand requirements for SAP / ERP system usage. Communicate these requirements to SAP implementation team
• Assists in the configuration and customization of the SAP / ERP system to meet specific business needs. Work with SAP / ERP consultants and IT teams to translate business requirements into system configurations
• Conduct training sessions for end-users and key users to ensure they understand how to use the SAP / ERO system effectively. Provide ongoing support and training as needed, especially for new features or updates
• Serve as a point of contact for end-users who need assistance or have questions related to the SAP / ERP system. Troubleshoot and resolve user issues or escalate them to the appropriate support channels
• Participate in testing activities, including unit testing, integration testing, and user acceptance testing. Ensure that configured SAP solutions meet business requirement and are free from defects
• Document business processes, configurations, and user guidelines to create a knowledge base for SAP / ERP system. Maintain documentation to reflect any changes or updates to the system
• Facilitate change management by communicating system changes, upgrades, or new features to end-users. Help manage the transition for user when there are updates in SAP / ERP system
• Identify opportunities for process improvement and optimization within the SAP / ERP system. Collaborate with the IT team to implement enhancements and improvements
• Ensure the accuracy and integrity of data within the SAP / ERP system. Collaborate with data management teams to address data-related issues
• Use SAP / ERP reporting tools to generate and analyze reports that provide insights into business performance. Help users interpret and utilize reports for decision-making
• Assist in defining and managing user roles and authorizations within SAP / ERP system. Work with IT and security teams to ensure that security policies are enforced
• Act as a liaison between business users and IT, ensuring effective communication and understanding between the two groups. Communicate updates, issues, and changes to relevant stakeholders

Scope :

Profile & Other Information

Requirements :