Customer Relations Agent
To be a Salter
These are some of the core principles of our culture :
- You like to work towards honest, inspiring, and challenging objectives;
- You want to create a tangible impact on the business;
- You have a competitive mindset and work to achieve the best possible outcomes;
- Kindness, humility, self-awareness, and candour are all part of your DNA;
- You are not afraid of taking risks, and you feel empowered by extreme ownership;
- You prioritise the team's success rather than your own;
- You're always striving to become a better version of yourself;
- Problems are learning opportunities;
- You're a dreamer, a thinker, and a doer - all in one.
A solid and talented team aims to make small merchants feel big by providing them with the best possible support. They assist our merchants through all communication channels to educate them about our products and resolve their requests.
They always listen to the customer and suggest ways to improve as a company - from rethinking how we handle our processes to upgrading our internal systems.
You will be part of the A-Team (what we call our CR Agents) within Customer Relations. You will grow with us and help us become the best CR team by 2022!
- Providing customer support via telephone, e-mail, or chat
- Becoming the voice of our customers
- Working closely with our development team and global team
- Responding to customer questions
- Resolving customer complaints
- Suggesting solutions for everyday problems
- Preparing documents and reports
- Eager to learn and grow with us
- Eager to contribute with your expertise to meet our customers’ needs
- Love helping others and are willing to go the extra mile for our customers!
- Have strong communication skills
- Fluent in both Czech and English
- The best part about you is that you have a gift for quickly finding common ground with every type of person
- 26 days of Annual leave, home office, sick days
- Frequent team events & activities in the office and outside
- Fully reimbursed Multisport card
- Possibility to travel to different offices around Europe
- You’ll get a competitive salary and join the Universal SaltPay Stock Option Plan (USSOP) from your first day. The USSOP gives all employees the chance to be actual company owners
- Office fruits and speciality coffee every day
- Friendly, comfortable and informal office environment