Progam Manager

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

The Program Manager role will be based in offices in Prague and will be responsible for planning, organising, and directing the implementation and transition of ICMPD and EUAA contracts, this position is accountable for scope, schedule, and risk management as well as quality and customer satisfaction of all assigned projects

Key responsibilities

• Be the lead for ICMPD implementation within the Prague Service Delivery Centre and in global Assistance Centres.
• Be the lead for the transition of the EUAA program to the Prague Service Delivery Centre
• Coordinate service delivery for ICMPD and EUAA contracts.
• Execute assigned Projects on time, within planned cost and to forecast.
• Act as a single point of project management contact for internal and external stakeholders on assigned projects.
• Development of project proposals, and detailed project plans and schedules to monitor and track progress
• Interface with providers, subcontractors, technical teams, and customers to align project specifications and requirements to be shared with clients as well as other staff members
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Coordinate internal resources and third parties / vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical and operational feasibility
• Ensure resource availability and allocation
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties / vendors
• Track project performance specifically to analyze the successful completion of short and long-term goals
• Develop spreadsheets, diagrams and process maps to document needs
• Report project status both internally and externally
• Ensure strict adherence to International SOS integrity, quality standards and safety procedures at all times
• Perform other related duties as assigned
• To work within, promote and ensure compliance with International SOS’ Workplace Health and Safety (WH&S) and Equal Employment Opportunity (EEO) policies and practices, and corporate values
• Provide clear and consistent OH&S leadership for the identified business line or function
• Support the development of an organisational culture that is committed to OH&S across all areas of responsibility
• Identify OH&S resource requirements to successfully maintain the OH&S Management System and ensure resources are available
• Support the involvement of workers in OH&S decision making that affects them
• Monitor the OH&S Management System compliance and performance for area of responsibility to identify opportunities for improvement
• Act as a role model by demonstrating safe work behaviours
• Maintain current knowledge of OH&S matters.

About you

Additional Information

Travel may be required from time to time.

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.