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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Global Finance Organization’s five functional areas report to the Chief Financial Officer. Our mission is to protect value through maintenance of a robust audit, control, and accounting environment; to deliver value through customer-focused, efficient finance transactions processes; to create value through proactive performance management, appropriate capital allocation, insightful analysis, tax and treasury optimization, and effective business development; and to promote value through high quality investor information and communication. Global Finance’s functional areas include Global Accounting, Business Partners (Global Records and Information Management (RIM) and Global Luxury Entertainment Arts Management (GLEAM), Data Center Finance, Corporate Finance, and Investor Relations.

Job summary

Ensure the integrity of the customer master data records / account information. This includes making all changes to the master data according to the sourcing data, oversee the creation, maintenance, and accuracy of customer master data in various systems, ensuring a single, comprehensive view of customer information, providing prompt and professional customer data support.

Your role in our mission

Restore contracts with clients responsible for 80% of revenue in DACH countries (~420 clients), validate key master data (reconcile and clean types of services and their rates in the IM systems (SF, Ops systems and Oracle) with clients' legal documents).

Locate physical or scanned copies of the valid contracts; in the case of absence either contact clients for their copies (searching for clients contact details also could take an effort) or initiate a signature of a new document with the client.

Systems clean up : (i) ensuring that customer information settings are correct across the various system; ii) set a history of previous price increases.

Scan restored contracts to create a repository and database.

Collecting customer critical master data (42 items of customer metadata, i.e. indexation clause, contract duration, SLA etc.) Identification of historical, non standard for IM requirements in the contracts.

Clean and reconcile clients Hierarchies across SalesForce, Ops systems and Oracle in line with Lightspeed recommendations.

Eliminate many duplicated or obsolete accounts across the systems.

Develop solutions and procedures to avoid master data mistakes in the business as usual mode.

Analyse data integrity for the defined systems and identify problem areas, conduct audits and reviews of customer data to identify and rectify inaccuracies.

Provide expert solutions to intricate business problems, requiring a deep understanding of organisational objectives and data intricacies.

Conduct research to determine the best course of action to correct the data, interpret data and develop recommendations based on findings.

Engage with key stakeholders across various levels of the organisation to design and implementation of data quality initiatives.

Set up and analyse reports of data errors to provide ongoing appropriate inter-departmental communication.

Provide support and expertise on customer data-related matters, acting as a liaison between data management and other business functions.

Valued skills and experience

Degree in Business Administration, Accounting or Finance.

Good written and oral communication skills – English.

Good written and oral communication skills – German.

Quickly and positively adapts to change.

Understanding of data quality principles and best practices.

Detail-oriented with a high level of accuracy.

Proactive, solution-oriented, demonstrates ownership, accountability.

Sound experience in a customer services environment or administrative background or analytical work environment.

Project participation experience.

Minimum of 2 years related functional customer master data experience.

2+ years of experience in data platform architecture, data engineering, cloud technologies, master data management and modern data practices.

Discover what awaits you

Discover Limitless Possibilities : Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

Empowering Inclusion : Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Global Connectivity : Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Championing Individuality : Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

Competitive Total Rewards : supporting your career at Iron Mountain, family, personal wellness, and wellbeing.

Embrace Flexibility : Experience the freedom of remote work, enabling a harmonious work-life balance.

Unleash Your Potential : Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

Valuing Every Contribution : Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

Pioneering Sustainability : Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

LI-Remote

Category : Customer Support