Job Description
Drive the execution of the P&O Knowledge Management (KM) strategy by designing and implementing frameworks that enable seamless knowledge access across the function. Ensure priorities are clearly defined and communicated, conduct assessments, and develop the target operating model and portfolio.
Lead the planning and oversight of knowledge related investments and resources, ensuring alignment with organizational goals and tracking performance against adoption and impact metrics.
Champion operational excellence by embedding knowledge management into core P&O processes, streamlining knowledge flows, and optimizing resource allocation to support continuous learning and strategic decision-making.
- Lead the creation of a comprehensive Knowledge Management strategy for the P&O function, ensuring it aligns with broader organizational goals and objectives. This includes defining key milestones, resources, and timelines for successful execution.
- Establish Governance : Set up governance frameworks to ensure consistent, high-quality, and secure knowledge sharing.
- Drive Knowledge Management system usage : Oversee the deployment and continuous enhancement of Knowledge Management tools and platforms in collaboration with P&O Digital and Technology partners, ensuring they are user-friendly, well-integrated, and widely adopted by P&O teams
- Facilitate Knowledge sharing : Identify key knowledge gaps and promote initiatives that encourage employees to share expertise, insights, and best practices, both formally (through structured systems) and informally (through collaboration and mentoring).
- Measure Impact & Improve : Regularly track and report on the effectiveness of KM initiatives, using KPIs and metrics to evaluate performance. Implement continuous improvements to increase the accessibility, usage, and value of knowledge within the function.
- Collaborate with Key Stakeholders : Work closely with P&O Digital and Technology partners to align Knowledge Management initiatives with functional needs and technological solutions. Actively participate in cross-functional meetings and forums to integrate Knowledge Management practices with other P&O technologies.
- Champion Change Management for Knowledge Management Initiatives : Lead change management efforts for new Knowledge Management initiatives by creating clear communication plans, providing training, and ensuring all stakeholders are aligned throughout the process
- Any other accountability as assigned by the Global Head P&O Strategy & Portfolio
Key Performance Indicators (Indicate how performance will be measured : indicators, activities)
Execution of Knowledge Management Strategy Roadmap : Delivery of defined short- and mid-term initiatives according to agreed milestones.Knowledge Management Adoption Across P&O : P&O teams actively using KM solutions and contributing to knowledge assetsOperational Integration of Knowledge Management : Number of core P&O processes and policies with embedded KM practices (e.g., onboarding, M&A, transformation projects).KM Impact & Efficiency Gains : Demonstrated reduction in duplicated work or time-to-access critical knowledge, supported by stakeholder feedback or usage analytics.Ideal Background / Requirements (State the minimum and desirable education and experience level; any other soft / technical / professional knowledge and skills requirements)
Requirements
Bachelor’s Degree is required. Master’s degree in business discipline / MBA is preferredExperience
7+ years of experience in Program Management, Knowledge Management, Change Management, or related fields.Proven experience designing and implementing Knowledge Management strategies in a global, matrixed environment.Strong understanding of Knowledge Management tools, taxonomies, and AI-enabled knowledge discovery.Experience in P&O is a strong plus.Excellent facilitation, stakeholder management, and communication skills.Languages
Excellent oral & written communication in EnglishCompetencies / Technical / Functional Skills
Demonstrated strategic thinking and ability to translate business needs into effective Knowledge Management solutionsStrong stakeholder management and influencing skills across a global, matrixed organizationExpertise in Knowledge Management platforms, content lifecycle management, and digital collaboration toolsProven ability to drive adoption and change through clear communication, engagement, and enablement