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Desktop Support Engineer

ESP Global ServicesCzech Republic

30+ days ago

Job description

10th June, 2025

As an Desktop Support Engineer, you’ll have the opportunity to work closely with end users, directly addressing technical issues and handling a variety of hardware (laptops, desktops, printers, mobile devices) and software systems, giving you practical, hands-on experience, with various complex equipment.

Working on-site in Hlubocky from Monday to Friday from 9 am to 5 : 30 pm.

What are you going to do?

Troubleshooting the incidents on user hardware such as desktops, laptops, mobile devices (iPhones and iPads), printers, scanners, etc.
Installation of additional software applications
Provide necessary support to remote users
End-users support for the WiFi service
Basic network support
Image, re-image new and existing user hardware such as laptops, desktops and Citrix terminals
Configure and set up user mobile devices, organize the delivery of these devices along with the associated support documentation and training
Printer setup and support
Recovery of user hardware as part of off-boarding process
General administration and maintenance of video conferencing equipment
Regular monitoring and physical checks
Support the delivery of various Infrastructure and business projects in the context of end-user equipment

What will you bring to ESP?

2+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting

Proficient Czech and English (minimum B2-C1)

Good command of Windows O / S

Microsoft Office 365 troubleshooting experience

Understanding of network protocols, server hardware and configurations

Experience with Active Directory

Advantage : LAN-WAN setups and concepts

Salary entitlement :

Our salaries are negotiable and range based on your experience and technical expertise.

Benefits :

Referral bonus

Access to a voucher-based platform on your interests (travel, wellness, sports and more)

Meal tickets

We provide unlimited access to free learning and development resources. Our training platform offers a variety of courses, and we also cover the costs for certifications such as CompTIA A+, ITIL, CCNA Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more.

Who are we :

ESP Global Services has been providing customized IT support solutions to businesses around the world for over 30 years. We are expertly managed by a dedicated service team and provide day-to-day support through a team of on-site engineers or responsive guest technicians, service desk coordination of all your IT support requirements or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer's needs.

Why join us?

You’ll continually enhance your skills in diagnosing and fixing HW and SW issues, boosting your technical knowledge across various platforms. You will work with multiple levels of end users and in different environments. This will enhance your ability to deliver great customer service, balancing technical expertise with excellent soft skills.

At ESP Global Services, we are passionate about empowering people through learning and development. Let’s have a chat!

Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.

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Support Engineer • Czech Republic