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Czech Customer Support - Remote from Greece

PlanetJobsOstrava, Moravian-Silesian Region, CZ

30+ days ago

Job type

Quick Apply

Job description

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

What you will do :

Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage / secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction

What you will bring :

Fluency in Czech

Advanced English knowledge

Familiarity with iOS and / or MacOS, or comparable technology, is preferred

Great communication skills

Prior customer support experience would be an advantage

Strong troubleshooting skills

What we offer

Complete support to help you ease your relocation to Greece,we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you

Competitive monthly salary + 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth & development opportunities

Free online Greek language courses

State of the art premises, providing a great working environment with relaxing break areas

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Czech Support Greece • Ostrava, Moravian-Silesian Region, CZ

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