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Italian speaking Service Desk Analyst (Europe-based ONLY)

Whirr CrewPrague, Prague, Czechia

14 days ago

Job description

We are looking for Service Desk Analyst to join our client's team and successfully deliver the service desk processes, maintaining SLA standards and user satisfaction across supported business units

Details :

Start : ASAP
Work Type : Full Remote
Work Schedule : Full-time
Allocation : Ongoing
Technology : Basic understanding of office applications, Azure Active Directory, 1st level IT support
Skill Area : IT Support and Customer Service
Task Focus : Providing technical support to end-users, resolving IT issues, and ensuring efficient service desk operations.
Languages : Proficiency in English + Italian.

Skills and Technologies :

Proficiency in selected language and English.

Basic knowledge of office applications and Azure Active Directory.

Experience in 1st level IT support.

Strong customer service and communication skills.

Ability to manage support requests efficiently and ensure SLA and KPI compliance.

Responsibilities :

Provide technical support to end-users for four different [Language] and UK business units.

Handle service desk requests, troubleshoot issues, and guide users to resolution.

Maintain service delivery SLAs and meet key KPIs.

Ensure effective communication and a positive user experience.

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Service Desk Analyst • Prague, Prague, Czechia