Customer Service Manager

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On behalf of our Client, a market leading company in the chemical industry, with great reputation and strong position on the market, we are looking for a Customer Service Manager to lead an international team.

What You’ll Do :

As a key regional leader, you will be responsible for guiding and developing a multi-country Customer Support team. You will oversee the full order-to-cash cycle, ensure a consistent and high-quality customer experience, and actively contribute to our regional digital transformation journey.

Your Responsibilities Will Include :

• Leading and mentoring a multicultural team across several Eastern European countries
• Managing end-to-end customer service operations, from order entry to invoicing
• Identifying and implementing process improvements, with a focus on standardization and digital tools
• Acting as a liaison between Customer Support and internal stakeholders such as Sales, Supply Chain, Marketing, and Finance
• Using data to monitor performance, address pain points, and deliver measurable improvements
• Participating in international initiatives aimed at harmonization and operational transformation
• Driving change with energy, structure, and purpose

What We’re Looking For :