Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
Order processing (individual order / delivery schedule) :
- Monitoring of daily order entry / delivery schedules (EDI, email etc.)
- Creation of new orders in SAP (individual order / delivery schedule)
- Compliance with customer-specific requirements
- Independent checking of availability
- Confirmation of deadlines to customer
Demand management
Coordinating fluctuations in demand with the customerChecking and correcting EDI errorsyChecking and correction of cumulative quantities (incl. measures)Resetting cumulative quantities when the customer's financial year changesCoordination of requirements with Demand Management or Category ManagementEscalation / clarification discussions with customersQuotation processing
Recording of inquiry dataRequest and quotation processing and tracking of processesSaving new or changed special net pricesClarification of open details with product management, product development and KeyAccount ManagersWriting and preparing quotations and handling the associated correspondenceCustomer portals
Retrieval and maintenance of requested or relevant dataDownload of orders / delivery call-offs (incl. deliveries and cumulative deliveries)Viewing and determining stocks and stock rangesConfirmation and maintenance of delivery dates and quantitiesProcessing and tracking of new launches / samples incl. customer approvalComplaint processing (delivery complaints, EDI transmission errors, etc.)Querying customer forecastsDemand plausibilization
Tracking and checking the plausibility of requirements for schedule lines (within and outside the WBZ)Independent communication and clarification of implausible requirementsTimely escalation of non-clarifiable, implausible requirements to superiorsParticipation and coordination of demand figures in monthly BKAs together with superiors (for IC customers).Schedule management
Proactive deadline tracking based on demand utilization and inventory situation and information to the customerEnsuring on-time availabilityChecking alternatives in the event of a lack of availabilityCoordination of deviating desired dates / quantities with the customerPrioritization of customers or types in the event of a bottleneckTimely escalation to superiors in the event of impending delivery bottlenecksTracking the communicated production and delivery datesTracking of on-time goods issue, information to the customerMonitoring the on-time delivery systemComplaints processing
Internal distribution of customer complaintsRecording of logistics complaints (labels, packaging, EDI, transportation)Initiation and tracking of measuresCoordination of replacement deliveries with production and customerRecording / processing of orders for reworking (issued by customer)Your Qualifications
Bachelor's degree, ideally with a technical background (e.g. mechanical / electrical engineering, industrial engineering or completed training as an industrial clerk with additional training as a business administrator or comparable training)Experience in sales and / or customer service in the automotive industry or in the automotive aftermarket.Business fluent English (written and spoken), further languages are an advantageSAP R / 3 knowledge (module SD & MM), Business Warehouse, very good PC knowledge (MS Office), analytical functions in Excel, as well as data structure and evaluation via PowerBIGood interpersonal skills in an international environment, ability to work in a team, negotiation skills, customer orientation, flexibility, sense of responsibility, process and project orientation, creativity, perseverance and commitment as well asGoal orientation and motivation, structured approach, ability to work under pressure, initiative, independenceValid work permit for Czech RepublicWe Offer
30 vacation days per yearMultiSport card including employer's contributionCafeteria System (edenred) including 20.000 CZK per calendar yearDaily meal allowance of 90 CZKEmployer contribution of up to 50.000 CZK per calendar year to the employee's pension schemeSalary compensation during ilness, according to company policyCompany laptop and phoneHybrid WorkingAs a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
