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Snr. Director Infrastructure Services- Productivity & M365

Snr. Director Infrastructure Services- Productivity & M365

NovartisPrague , Czech Republic
30+ days ago
Job description

Location : Czech Republic, Spain, Mexico or Ireland (Hybrid)

Novartis is unable to offer relocation support for this role : please only apply if this location is accessible for you.

The purpose of this role is to design a clear roadmap for leveraging M365 to enhance productivity across the organization, and champion a culture of innovation by harnessing the right people, processes, partners, and tools. We are looking for a seasoned professional with a solid experience in strategy, design, engineering and operations of the M365 platform.

Your key responsibilities :

Your responsibilities include, but are not limited to :

  • Accountable for the success of Microsoft and Office 365 based services and products within the organization. Serves as the expert for anything M365 and provides insightful guidance and a zealous advocate for the platform.
  • Ignite adoption through engaging initiatives such as roadshows, internal blogs, and productivity-boosting video tutorials. Ultimately, their mission is to ensure seamless and secure operations, empowering associates to unlock their full potential.
  • Global accountability for services and products, point of escalation, review and approval for key issues and decisions, release cycles, end-user communications, reporting, license management, entitlements, and technology standards.
  • Accountable for ensuring adherence to defined Security and Compliance policies and procedures within Service / Solution Operations scope.
  • Partners with Microsoft 365 product engineering and other related product vendors to develop an adoption roadmap and define adoption and investment plans in line with cross functional business priorities.
  • Take decisions on the resource and capacity plans in line with Business priorities and strategies and close collaboration with delivery and business teams.
  • Deep hands on technical and functional knowledge in the M365 Platform and associated services to lead and enable effective support to the organisation.
  • Build and lead – Engaged, high-performing technical product and services management team.
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Infrastructure • Prague , Czech Republic