Location : Czech Republic, Spain, Mexico or Ireland (Hybrid)
Novartis is unable to offer relocation support for this role : please only apply if this location is accessible for you.
The purpose of this role is to design a clear roadmap for leveraging M365 to enhance productivity across the organization, and champion a culture of innovation by harnessing the right people, processes, partners, and tools. We are looking for a seasoned professional with a solid experience in strategy, design, engineering and operations of the M365 platform.
Your key responsibilities :
Your responsibilities include, but are not limited to :
- Accountable for the success of Microsoft and Office 365 based services and products within the organization. Serves as the expert for anything M365 and provides insightful guidance and a zealous advocate for the platform.
- Ignite adoption through engaging initiatives such as roadshows, internal blogs, and productivity-boosting video tutorials. Ultimately, their mission is to ensure seamless and secure operations, empowering associates to unlock their full potential.
- Global accountability for services and products, point of escalation, review and approval for key issues and decisions, release cycles, end-user communications, reporting, license management, entitlements, and technology standards.
- Accountable for ensuring adherence to defined Security and Compliance policies and procedures within Service / Solution Operations scope.
- Partners with Microsoft 365 product engineering and other related product vendors to develop an adoption roadmap and define adoption and investment plans in line with cross functional business priorities.
- Take decisions on the resource and capacity plans in line with Business priorities and strategies and close collaboration with delivery and business teams.
- Deep hands on technical and functional knowledge in the M365 Platform and associated services to lead and enable effective support to the organisation.
- Build and lead – Engaged, high-performing technical product and services management team.