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Customer Service Specialist with Polish (m / f / d)

Customer Service Specialist with Polish (m / f / d)

CorpayPrague
30+ days ago
Job description

Your role

What you'll be doing

You will be a part of our international Customer Service Team, based in Prague, and support our B2B customers from Poland.

If you are talkative, well-organized, proactive, and don't have a problem with handling customers on the phone line, then we are looking for you!

Your responsibilities will include :

  • Providing complete customer service to our B2B clients : working on the passive customer service phone line and e-mail communication with customers
  • Communication primarily with customers from Poland
  • Entering new contracts in the database and updates
  • Dealing with requests and complaints of clients

What do you need to succeed :

  • Fluency in Polish - both written and oral forms. You need to be able to seamlessly communicate with our clients on the phone, and compose grammatically correct emails.
  • Reside and be eligible to work from Prague, Czech Republic
  • English at the advanced level (necessary for the internal team communication, and communication with a small amount of English-speaking customers)
  • Good communication skills, assertiveness
  • Independence and thoroughness
  • Attention to details
  • Resistance to stress

    • This will give you an advantage :

  • Previous experience in Customer service, or other customer-facing positions.
  • Previous experience working in administrative positions
  • Previous experience working with database systems

    • What we offer :

  • Opportunity to work in the FinTech industry, and learn about our products
  • 5 weeks of vacation, 3 sick days, 2 free days, 2 Global Volunteering days
  • Training and further education opportunities : LinkedIn Learning, Disc personality assessment, etc.
  • Hybrid working model after completing the probation period : 3 days office, 2 days Home Office
  • Base in a modern office in Palmovka, where you will have access to an open roof terrace, relax rooms, kitchens with new coffee machines, and different kinds of tea available
  • Fresh fruit is delivered every Tuesday to the office
  • Meal allowance sent directly to your bank account : 99 CZK gross per working day
  • Flexible benefits system : you will have a monthly budget of 1300 CZK, which you could spend either on an additional retirement contribution, or Multisport card, or as an additional budget on your Pluxee account (former Sodexo)
  • Special offer for T-mobile tariff for your personal use
  • Special offer for our fueling cards
  • Massages in the office - we will cover half of the price!
  • Gifts for work anniversaries, life jubilees, weddings, and registered partnerships.

    • LI-AZ1

    About Corpay

    Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

    All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

    Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

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    Customer Service Specialist • Prague