Customer Project Manager / Customer Success Manager

KFS GROUPPrague, Czechia

10 days ago

Job type

Quick Apply

Job description

We are looking for a Customer Project Manager / Customer Success Manager to lead Factory Pilot implementation projects for manufacturing customers in the Czech Republic.

You will own project delivery end to end, build trusted relationships with customer stakeholders, and drive adoption and measurable value from our solution.

Tasks

Lead implementation projects from kickoff to go-live and stabilization, managing scope, timeline, budget, risks, and communications
Be the primary point of contact for customer stakeholders across operations, IT, and leadership
Translate business requirements into clear implementation plans and user stories in partnership with product and engineering
Coordinate on-site activities such as discovery, pilot setup, user enablement, and go-live support
Establish success plans and KPIs, track outcomes, and report progress to executives
Run status meetings, steerco updates, and change management activities
Coach users and champions, deliver training, and create customer-facing documentation
Identify expansion opportunities and continuous improvement initiatives post go-live
Ensure data quality, system readiness, and smooth handover to support

Requirements

4+ years of experience in customer-facing project delivery or customer success for software implementations

Proven track record managing multi-stakeholder projects in manufacturing, industrial, or supply chain environments

Strong program management skills : planning, risk mitigation, dependency management, and executive communication

Excellent communication in English, both written and verbal

Ability to travel to customer sites within the Czech Republic as needed

Additionally - nice to have's :

Experience with MES, IoT, shop-floor digitization, or analytics platforms

Czech language proficiency. German is a plus

Background in process improvement, Lean, Six Sigma, or change management

Familiarity with agile delivery and tools such as Jira, Confluence, or similar

Benefits

High-impact role delivering visible outcomes with leading manufacturers

Collaborative team, modern tooling, and opportunities for growth

Competitive compensation and benefits

Please send your CV and a brief note on a recent implementation you led, including scope, timeline, and outcomes. Include your availability and salary expectations.

If you’d like this tailored to a specific company, seniority level, or benefits package, share a few details and I’ll refine it.

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Project Manager • Prague, Czechia