D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Support of IT tools for end-users & IT project owners
- Act as liaison between the client and / or appropriate resolver teams
- Create / Manage our IT platforms on behalf of user and appropriate resolver teams
- Providing initial response time to the requester using the predetermined process & SLA.
- Perform fault isolation in support of clients escalating as required.
- Use collaboration technologies such as Microsoft Teams, Webcasting, etc.
- Escalation of tickets to other Support teams when necessary,
- On-site Incident and Request resolution, ticket closure.
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Requirements
3+ years of experience in Service Desk / IT support centre / 2nd line supportWorking knowledge of office automation products and generally used SWHands-on experience with Windows / Linux / Mac OS environmentsAbility to perform remote troubleshooting and provide clear instructionsExcellent problem-solving and multitasking skillsCustomer-oriented attitude with good communication skillsFluent English & Czech or Slovak (spoken & written); German is a plusCandidates must declare Criminal record extract not older than three monthsBenefits
Broad range of activities, tasks, and projectsFlexible working conditionsMinimum 5 weeks of vacationPaid sick daysMeal vouchersVouchers (B-day voucher, wedding, and new born surprise)Contributions to wellness programs (multisport card)Fishing for Friends program – our referral programRefreshments in the D-ploy officeFurther development and professional advancementFriendly and international working environmentCompany-sponsored eventsCompetitive salary and various benefitsIs IT in your DNA?