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Field Support Engineer

SnaphuntPrague, Czech Republic

11 days ago

Job description

The Offer

The Job

You will be responsible for :

Key Responsibilities :

Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.

Troubleshoot and resolve hardware, software, and network-related issues.

Install, configure, and maintain desktop systems, laptops, and peripherals.

Ensure the deployment of operating systems, updates, and software packages.

Work with the IT team to resolve and escalate issues as needed.

Perform routine system audits and ensure systems are up-to-date and secure.

Provide end-user training and technical documentation where necessary.

Collaborate with team members and manage support tickets for various internal stakeholders.

The Profile

3+ years of experience in Desktop Support or similar roles.

Strong experience with Windows OS, Mac OS, and Linux environments.

Experience with Active Directory for user management, group policies, and security.

Proficient with remote desktop tools and troubleshooting techniques.

Experience with networking protocols (TCP / IP, DNS, DHCP).

Strong knowledge of MS Office Suite and other productivity software.

Expertise in hardware diagnostics, repair, and replacements.

Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).

Familiar with ITIL processes for incident, problem, and change management.

Strong communication skills, with the ability to explain technical issues to non-technical users.

Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.

Fluency in English; knowledge of Dutch is a plus.

The Employer

Our client is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services.

Field Support Engineer • Prague, Czech Republic