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Customer Service Specialist with German

Customer Service Specialist with German

AB InBevCzechia Praha
19 days ago
Job description

Seniority Level : DreamBig

At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us.

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. ​We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work. ​ ​

That’s Who We Are : Come and OWN IT. ​

We are looking for German Speakers in Prague. The primary purpose of this role is to deliver exceptional customer service to direct customers by handling immediate requests, resolving complaints, and providing information about products and services. This includes coordinating follow-ups, managing urgent issues, and maintaining professional interactions across various communication channels to ensure customer satisfaction and efficient problem resolution.

Main characteristics :

  • Operate in a fast-paced and dynamic environment.
  • Use multiple applications and tools effectively.
  • Prioritize workload to meet daily targets.
  • Extensive use of SAP systems, local tools, and Salesforce (ticketing and phone systems).

Key dimensions :

  • Meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Achieve personal and team targets, ensuring high levels of customer satisfaction.
  • Support business unit target achievement

    • Key contacts :

  • External customers, mainly in the off-trade sector (e.g., wholesalers, retailers).
  • Internal cross-functional teams (e.g., Breweries, Credit Management, Logistics).
  • Field Sales and Key Account Management teams. Teams from the Global Capability Center (GCC).

    • Qualifications : Experience

  • Experience with Customer Service model
  • Commercial background would be an advantage

    • Behavioral Competencies

  • Adaptability to a multicultural environment
  • Strong customer and service-oriented mindset
  • Results-driven and proactive attitude
  • Team player with excellent communication skills
  • Contribute to a positive and collaborative team environment
  • Responsibility, reliability, and a focus on accuracy and detail
  • Hands-on mentality with the ability to work independently and learn quickly
  • Openness to feedback and continuous learning in a dynamic environment

    • Technical Competencies :

  • Basic knowledge of MS Office tools
  • Salesforce experience would be an advantage
  • SAP knowledge is a plus

    • Language skills

  • Fluent German in speaking, reading and writing
  • Fluent English in speaking, reading and writing

    • What's in it for you :

  • Benefits for you and your family to help your physical and mental health
  • Competitive parental leave and pension contributions (2,5%)
  • 25 days holidays per year
  • Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
  • A beer allowance to enjoy our brands
  • Meal vouchers
  • Employee networks to support diversity and inclusion
  • Local Bonus
  • 26 weeks paid leave for primary caregivers
  • Return to Work’ programme

    • Build your career with us

    We recruit for mindset, ambition, cultural fit, and growth opportunities.​

    UNIQUE CULTURE ​

    We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.​

    BRANDS EVERYONE LOVES ​

    We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites. ​

    GROWTH OPPORTUNITIES ​

    Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.​

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    Customer Service Specialist • Czechia Praha