Customer Service Specialist

About the Role

We are currently looking for Customer Service Specialist to become member of our team for our office in Prague within BU Health & Medical

We are currently looking for Customer Service Specialist to become member of our team for our office in Prague within BU Health & Medical

What You Will Do

• Processing ofcustomer orders and making sure theyare dispatched, invoiced and paid accurately and on time in relevant system according to defined process and standards (order to billing)
• Answering internal and customer enquiries on product availability, prices, delivery times and theorder status. Making surethattheseenquiries are dealt with promptly and accurately
• Communication with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints
• Entering of data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and / or generate sales reports and statistics
• Dealing with special and / or more complex enquiries from customers
• Drafting of sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required
• Making calculations and analyses to accurately compile and report statistics and provide recommendations

Who You Are

What We Can Offer You At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward#LI-KC1