About the Role
We are currently looking for Customer Service Specialist to become member of our team for our office in Prague within BU Health & Medical
We are currently looking for Customer Service Specialist to become member of our team for our office in Prague within BU Health & Medical
What You Will Do
- Processing ofcustomer orders and making sure theyare dispatched, invoiced and paid accurately and on time in relevant system according to defined process and standards (order to billing)
- Answering internal and customer enquiries on product availability, prices, delivery times and theorder status. Making surethattheseenquiries are dealt with promptly and accurately
- Communication with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints
- Entering of data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and / or generate sales reports and statistics
- Dealing with special and / or more complex enquiries from customers
- Drafting of sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required
- Making calculations and analyses to accurately compile and report statistics and provide recommendations
Who You Are
Experience with working in SAPUniversity degree (or High School) in Economics , Logisticsor similar fieldInterpersonal and communication skillsFluency in Czech and EnglishCustomer and Consumer drivenPrevious experience within Customer Service is a plusPrevious experience in a international company is a plusWhat We Can Offer You At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward#LI-KC1