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Customer Service Representative.

Customer Service Representative.

MedtronicPrague, Prague, Czech Republic
30+ days ago
Job description

Careers that Change Lives

The advancement of Medtronic medical technologies is providing real patient benefits while reducing the cost of healthcare for all. Every day, we work to increase the adoption of Medtronic medical technologies in the interest of healthcare leaders and, most importantly, millions of patients around the world.

We are looking for a person for a full-time position – 40 hours per week during standard business opening hours (Mon-Fri, 8 : 30 am – 5 : 00 pm) and located in Prague, Czech Republic.

We are looking for a person that will see sense in our mission to serve and help our patients and customers.

A Day in the Life

  • Receives orders via email or other channels.
  • Manages order entry responsibility in SAP, executes relevant follow-up on open orders.
  • May manage web-based ordering.
  • Executes all product movement-related transactions in SAP.
  • Answers customer queries over email and telephone.
  • Interprets and clarifies customer orders for the shipping department.
  • Connects customers to appropriate support or field staff.
  • Handles customer complaints along with their registration in the relevant systems.
  • Issues invoices and corrective documents where necessary.

Must Haves

  • Proficiency in Czech or Slovak language
  • English language fluency B2 or higher.
  • Bachelor's degree graduate or at least secondary grammar school graduate.
  • Accuracy, diligence, and attention to detail
  • Strong organizational and coordination skills.
  • Excellent communication, customer service, and interpersonal skills.
  • Developed a sense of integrity and commitment to customer satisfaction.
  • Proficient user of MS Office Suite.
  • Self-motivated and independent, stress-resistant.
  • Taking-the-ownership approach.

    • Nice to Haves

  • Experience in SAP system.
  • Previous relevant customer service experience.

    • We Offer

    We offer a competitive salary and benefits package to all our employees :

  • Place of work - Prague office with possibility to work from home
  • My Benefits program membership.
  • Meal vouchers.
  • Sick days.
  • 25 days of annual leave.
  • Annual Incentive Plan % depending on company results.
  • Pension scheme and group discount on healthcare insurance.
  • Training possibilities via Cornerstone.
  • Employee Assistance Program and Recognize! (Medtronic global recognition program).
  • Possibility to buy company shares at a discount.

    • Our Commitment

    Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

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    Customer Service Representative • Prague, Prague, Czech Republic