Customer Service Supervisor - DACH

Our client is a dental corporation and they partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, they are looking for or a Customer Service Supervisor with German for their implantology business. In this role, you will collaborate closely with the Head of Customer Care in order to ensure that our client is a reliable, professional and responsive partner for all customers with focus on the DACH market (Germany, Austria, Switzerland).

What is your role going to look like?

• You can expect leading and mentoring a team of 6-8 members.
• Find the best ways to secure and follow up on high standards of Customer  Experience (phone calls coverage, backups, professional customer approach).
• We will encourage you to identify improvement areas of all European processes and  procedures linked to Customer Service, in line with the Head of Customer Care.
• You care about building and maintaining excellent relationships with various stakeholders (sales, cash collection, finance, warehouse colleagues).
• Supervisors participate on stakeholders’ meetings to represent the CS organisation,  and to collect and act on Customer Experience feedback.
• You guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.

Job Requirements : What will you bring?

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

Relocation support provided for candidates based outside of Czech Republic.

What can you look forward to?