Jobs in Czech Republic

Lodging Partner Associate - Italian and English Speaking

Assist in the resolution of customer

• questions and inquiries in booking, configuring, or consuming Expedia Group travel-related services. Experienced at resolving issues of advanced complexity and skilled to handle higher-level tasks.

What you'll do :

Works alongside other teams to resolve customer

Assists and encourages customers

Communicates in a timely manner and sets expectations regarding next steps and / or obligations of all parties

May be required to assist in mediating situations on behalf of the company, including between parties (e.g., traveler and partner)

May be required to answer complex business questions with a pragmatic approach and with little supervision

Proactively looks for issues which might impact other or future customers

Listens attentively to others, ensuring they have the opportunity to finish speaking without disruption or interruption; asks probing and intelligent follow-up questions to uncover root cause

Encourages others to listen attentively and engage with the speaker by asking appropriate open-ended questions; reflects on and reiterates key points and clarifies messages to help others reach agreement

Handles and de-escalates issues that are escalated by customers

Communicate analysis findings and recommendations, both strategic and tactical, to colleagues, stakeholders, and leadership in a clear, concise, and influential manner

Provides feedback to peers and shares tips with and mentors low-performing colleagues to help them improve

Monitors non-verbal reactions of others to identify and respond to areas of interest or concern

Ensures all viewpoints have been heard and discussed before reaching conclusions, offering guidance, or asserting own views

Balances several projects and tasks simultaneously with minimal error and without losing track of important details or deliverables

Determines the relative impact and urgency of time-sensitive and complicated projects and tasks

Supports others in setting priorities and eliminating roadblocks; aligns own priorities with the objectives of the company and the department

Demonstrates initiative to handle tasks independently while working as one team

Categorizes cases appropriately, allowing further analysis of incidents

Produces and analyzes data, providing insights for sales, operations, and customers

Learns and suggests improvements to processes and procedures to help reduce customer

Provides information to support creation of knowledge base articles, enhancements to templates, etc

Follows up and keeps others (e.g., senior leaders and team members) informed of progress on tasks and project responsibilities

Identifies the objectives and resources required to successfully complete a project and completes work within established timeframes

Allocates time to self-development while maintaining productive output

Anticipates customers’

Has strong problem-solving abilities and ensures the highest level of service is achieved

Provides the customers

Develops deeper understanding of both standard offerings and major areas of expertise

Applies products alongside policies to solve and troubleshoot customer

Develops relationships with customer

Skilled at adding value through recommendations of products, services, and insights that will meet the customers'

Promote adoption of self-service customer

May assist in creating opportunities (e.g., progress meetings, fact-finding / exploratory meetings) to build customer

May develop relationships with customer

May participate in face-to-face customer

Acquires a basic understanding of how the department operates and fits into the larger organization

Begins to develop awareness of the policies, practices, trends and information that impact the organization and its customers

Assists in the development, testing, and communication of operational policies and procedures

May research, analyze, and resolve (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions while maintaining ownership of the issue

May navigate large-scale and complex data sources, from converting raw data into meaningful and actionable insights to gathering qualitative information from stakeholders

May be asked to review existing materials, research key topics, and share learnings with team and / or other stakeholder groups

Who you are :

1 year+ Customer Service experience

Associate's degree or equivalent related professional experience

Functional and Technical Skills

Strong technical skills and computer knowledge, including all core Microsoft Office programs, and extensive experience using other customer relationship management or travel industry applications

LI-RB6