Customer Development Manager

No Relocation Assistance Offered

Job Number #167987 - Prague, Prague, Czech Republic

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

CUSTOMER DEVELOPMENT MANAGER

Key responsibilities :

Business Development and Monitoring

• Building and managing relationships with key stakeholders  in the customer(s) or RE at the headquarter, regional and / or store level.
• Conducting negotiations as necessary (listings, planograms, displays, promotion execution etc) at headquarter,  regional office and / or store level and confirming in writing the  minutes from these negotiations (signing promotion agreements)
• Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer(s)
• Coordinating special events (store-level sell-in and communication, materials management in-store etc.) in cooperation with - Retail Marketing dprt.
• Working with customer service to track orders, troubleshoot, and achieve customer service KPI's.
• Working with logistics to plan, analyze, and forecast customer's needs and to ensure on-time and complete delivery.
• Monitoring sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement.
• Monitoring competitive activity at store level, recording and consolidating key activities, monitoring speed and breadth of distribution, and identifying competitive best practices and discussing with- RMM so that they can proactively respond with strategic / tactical refinements.
• Managing business planning and execution within approved budgets.

In-Store Personnel Management / Compliance

Regularly visiting stores in order to identify areas of improvement

Monitoring performance vs. objectives, providing continuous coaching and feedback, and conducting appraisals based on data

Working with RMM to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf

Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs. target

Clearly communicating in-store objectives and monitoring execution of 5P targets : product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation vs. plan, share of shelf and planogram, POP placement

Resolving operational issues at head / regional offices or in-store

Business planning

Atlas - Customer Planning, Pre-Evaluation and Execution

Education / Work experience background :

University degree

Min. 3+ years of experiences on the similar position in FMCG

Requirements :

Excellent communication and negotiation skills

Very good English (written and spoken)

Good presentation skills

Strategic thinking

Goal oriented and highly motivated person

Team player, ability to manage work under stress

PC skills (Excel, Google)

Driving license level B

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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