Sales Administration Assistant Support

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Within the sales admin team, you have the opportunity to take charge of the management of all of our sales contracts : from receiving orders to delivering products to our EMEA customers. You will be the interface between customers, our internal services (sales, production, accounting, management control and external stakeholders). You are responsible for processing all data concerning commercial activity.

You collaborate with diverse teams internally (finance, logistics, service and sales departments) and have interactions with customers and suppliers.

Type of the clients we have – Banks and Acquirers, Merchants, ISVs, Payment Service Providers.)

Main Responsibilities

• Ensure excellent quality of service to customers (order tracking, information, deadlines)
• Manage relationships with customers, salespeople, warehouses, transporters
• Process, enter and administratively monitor orders, from receipt by email to invoicing
• Carry out logistics coordination and monitoring of purchases and customer orders
• Manage credit note requests and claims tracking
• SAP – purchase order creation, invoicing, reports, customer creation
• Overdue management (overdue report, reminders, solving problems)
• IBUY – processing of AP invoices
• Reporting, cooperation in monthly and annual closings. Supporting audits.
• Office management (administration, supplies purchasing, contract evidence, petty expenses, driver´s log books, ad-hoc issues)
• Gathering data for Payroll
• KPI monitoring
• Contribute to process improvement

Profile

You have a Bachelor’s degree and a relevant experience in a similar role.

You have a procedural approach and know how to precisely follow a process / working framework. You will be able to bounce back / propose initiatives to improve the customer experience (internal / external).

Important skills :