CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE(IRC224681)

Open date-closing date

29 / 01 / 2024-14 / 03 / 2024European Union-Czech Republic-PRAGA-CZ-PRAGA RIVER GARDEN

Professional Family

SALES OPERATIONSHome National|Junior|Residential

IRC224681 – CUSTOMER SERVICE REPRESENTATIVE

At Eni , we are looking for a Customer Service Representative within Versalis Internationa l in Prague , Czech Republic. You will be responsible for keeping daily contact with Customers and carrying out order management and processing. Providing and processing information in response to inquiries and requests about products and services.

About Versalis International

Versailles is an international subsidiary of Eni specializing in the production of chemicals. We lead the market in a range of businesses including plastic and rubbers alongside a fast-growing bio-based business. We are Italy’s biggest chemical company in terms of turnover, number of employees and production volumes and we are focused on meeting our customers’ requirements while simultaneously embracing sustainable and competitive growth.

We pursue these goals through product innovation, reducing energy consumption and a relentless focus on safeguarding our people and the environment both inside and outside our facilities. With opportunities throughout Italy, UK, China, Germany, France, USA, Ghana, Congo and a number of other countries, our team is made up of accomplished individuals who all work together to help expand Versalis’ presence on a global scale.

As a member of the commercial area at Versalis International , you will be responsible for :

• Uploading and checking customer orders with reference to all conditions, prices, and credit limits; uploading full instructions for the shipment, and preparing directly or ensuring that all other necessary documents are available.
• Checking product availability for the required dates.
• Organizing workflow to meet customer timeframes.
• Sending customer’s order confirmation, and shipping documents if required, and providing delivery information, keeping customers informed about variations.
• Following the status of the order : material preparation, booking reservation.
• Receiving and classifying customer complaints engaging proper company units to solve them.
• Keeping records of customer interactions and transactions.
• Following up on customer orders in all phases, including the invoicing phase, credit, and debit notes order phases, keeping the customer informed.
• Providing all required reporting including customer activity reports.
• Carrying out pertinent activities to keep Master Data updated in company systems, and support sales to set up new customer accounts and manage customer accounts
• Place purchase orders for local stock
• Stock management : goods receipt / goods issue for invoicing

This is the opportunity for you if you have these skills and requirements :

Location :

Prague, Czech Republic

Contract type : Permanent