Customer Service Specialist

Job Responsibilities

• Delivering proactive, high-quality service to our customers via phone, email, and our ticketing system (Salesforce).
• Processing and managing sales orders in SAP, including electronic orders.
• Supporting our sales team with order-related queries and ensuring accurate pricing and discounts.
• Coordinating with factories, distribution centers, and logistics partners to ensure timely and smooth deliveries.
• Maintaining customer, material, and pricing master data in SAP and Salesforce.
• Ensuring accuracy and efficiency in all customer-facing processes.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

Employee Benefits

We are excited to offer you the following benefits with your employment :

Bonus system

Paid vacation

Possibility to work 1 day from home per week

Pension plan

Personal insurance

Communication package

Opportunity to join Employee Resource Groups

State of the art virtual work environment

Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.