Support & Operations Specialist with Spanish, Italian or French, Amazon Freight

At Amazon we believe that every day is still Day 1. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Amazon Freight Operations (AF) is the pan-European control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for disruptions management of the orders placed by our customers (shippers) and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.

AF is looking to hire a motivated, highly committed, and customer-obsessed Support & Operations Specialist.

Support & Operations Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery and provides proactive and timely resolution to any issue by taking real-time decisions and having an effective communication with the stakeholders that build rapport.

The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form.

Key job responsibilities

Responsibilities include, but are not limited to :

• Proactively monitor customer shipments to identify, address, and prevent potential issues of our customers.
• Develop and execute effective service recovery plans as necessary.
• Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a smooth customer experience.
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freight operations.

Place of work :

About the team

Benefits offered :

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS